FAQ

>  Does this mean I can’t use ITIC anymore?

We want to give everyone a chance to get comfortable with NextGen, so we'll leave the current version of ITIC running for a while. ITIC will be retired at some point in the future, so please take some time to familiarize yourself with the new system.

>  Why is the Google Satellite map engaged before I create an excavation entity?

We believe that creating excavation entities on the Google Satellite map will improve the accuracy of depicting the dig site and therefore we default to this map when creating an entity. If you prefer to use the Call Center map or the normal Google map, select it AFTER you choose an Excavation Creation option.

>  Why is the Call Center map engaged when verifying tickets?

Members have determined their coverage areas on the basis of the Call Center map and therefore it is important the excavation entities be confirmed when viewing the same map. Also, in some cases, the Google maps and Call Center maps do not agree and therefore it is vital that information be confirmed on the Call Center map.

>  How is the number of tickets that need to be generated determined?

The Call Center's board of directors has rules and policies that govern whether tickets need to be split at county and municipal borders. They also have rules for how many excavation entities are allowed on one ticket and how large these entities can be before splitting them into multiple tickets. Rather than have the Next Gen user memorize these rules and procedures, the Next Gen software is calculating the number of tickets needed for the entities created during a session.

>  Can I discard a ticket that is generated but not really needed?

Yes, you can discard any unneeded ticket on the Ticket Disposition screen.

>  What should I do if the excavation entity has been created in the wrong place?

Return to the mapping screen and either delete and re-create the entity or use the Edit Feature functionality.

>  Should I modify the Location Information section of the ticket?

You may do so if you believe it to be necessary. Next Gen software will have created accurate descriptions for the information on each ticket and this should not be necessary. But if you deem it to be necessary, add or change information as needed. Note that changing anything in the Location Information section will force the ticket to be reviewed by call center staff thus delaying your start date.

>  Will I receive an electronic copy of my tickets?

Yes, you will receive an email copy of each ticket released into the system along with a link to view the excavation entities and all of the information on the ticket.

>  How do I reprocess (Update, Correction, etc.) a ticket with NextGen?

NextGen tickets can be reprocessed using "Excavator Ticket Management" (ETM) found as a menu button on the main iSite page.