Resources


ITIC NextGen Sandbox (training version)


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ITIC NextGen Manual
Adobe Acrobat document [4.3 MB]

ETM - At a Glance


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ETM - At a Glance
Adobe Acrobat document [1.1 MB]

Message to Facility Operators


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Message to Facility Operators
Adobe Acrobat document

Quickstart Videos


Mapping Essentials

Verifying and Releasing Tickets

Advanced Features


Profiles

Entity Grouping

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